FAQ

If you forgot your username, please contact us by email at info@signumfx.com for assistance.
If you forgot your password, please click here and reset your password.

Simply click here, and download the Metatrader4 platform.

You will be asked to provide information such as your name, address, date of birth, and tax id number to help us verify your identity. We will attempt to verify your identity instantly, but if we cannot, we will reach out to you to request further supporting information or documentation.

As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our main regulatory authority, CySEC. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.

We will email you as soon as your application has been approved. Alternatively, you can always log into our Traders Area to check on the status of your account application.

login

Clients’ funds get transferred to the Company’s segregated client bank account. These funds are off balance sheet and cannot be used to pay creditors in the unlikely event of Company insolvency.

We offer a wide range of payment options for deposits/withdrawals: by multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods.

As soon as you open a trading account, you can log in to our Traders Area, select a payment method of your preference on the Deposits/Withdrawal pages, and follow the instructions given.

Withdrawals can be submitted through Traders Area and are processed in the order funds were received.

Funds are returned to the originating account.